Cancellation Policy

 

We would like to hear your reason of cancellation and if possible extend our help, please write to us at enquiry@zarrel.com.my and title the subject starting with ‘[Cancellation]’. Otherwise, to cancel your account, please follow the steps below:

  1. Log in to your account at zarrel.com.my
  2. Cancellation is possible at least six (6) days before the renewal of your subscription
  3. Click on ‘View’ under ‘Subscriptions’
  4. Then click on ‘Cancel’ at ‘Actions’
  5. We now note your intent to cancel. Please follow steps below to avoid being charged another month of recurring fee:
    1. Use provided pre-paid return envelope to mail back your pack
    2. Return your pack three (3) business days before the renewal of your subscription to avoid being charged another month’s subscription fee
    3. Your cancellation is confirmed once we receive your pack in good condition

There are no fees or penalties for cancelling. You are not obligated to subscribe to the service for any set amount of time. For more information, check out our Rental and Purchase Agreement.